To maintain a secure and trustworthy trading environment, all users must follow our core operational guidelines. Failure to adhere to these rules can lead to account restrictions or financial loss. Please read the following instructions carefully.
1. Avoid "Fake" or Unnecessary Orders
Do not place orders if you do not intend to complete the transaction. Creating "fake" or "faulty" orders disrupts the system and negatively impacts other users.
Consequence: Frequent unpaid or cancelled orders will lower your User Rating.
Risk: Low ratings may lead to temporary or permanent Account Suspensions.
2. Payment and Marking Orders
Always follow the correct sequence during a transaction:
Step 1: Complete the payment through the designated method.
Step 2: Only after the money has been sent, click on the "Paid" mark.
Warning: Marking an order as "Paid" without actually sending the money is considered an attempt to defraud and will result in an immediate ban.
3. Accuracy in Sell and Withdrawals
When you are selling assets or withdrawing funds, your payment information is your responsibility.
Check your number: Double-check your mobile banking or account number before submitting.
Accuracy: A single wrong digit could lead to funds being sent to the wrong person, which often cannot be recovered.
4. The "Golden Rule" of Releasing Funds
Never release your assets (crypto/balance) until you have verified the money is in your account.
Verify First: Do not trust screenshots provided by the buyer alone. Log in to your bank or wallet app to confirm the balance.
Release Second: Once the cash is successfully received, you must promptly release the assets to the buyer.
5. Reporting Scams and Fraud
We have a zero-tolerance policy for scammers. If you encounter a suspicious user or if someone asks you to trade outside the platform’s secured system:
Do not engage.
Take Action: Immediately open a Support Ticket and report the user with relevant screenshots. Our team is available to mediate and protect your funds.
Conclusion: By following these simple steps, you protect your rating, your money, and our community. Trade smart and stay safe!